At-Home Kennels

Reported injuries, fear, and poor condition at pickup

“Our dogs came back so dirty and scared. Not sure what happened in there but our girl came back with scratches like she possibly got in a fight.”

Severe reported sanitation failure

“The room was covered in feces, i mean covered.”

Reported limited activity and isolation

“There is no opportunity for playtime or socialization, and the dogs were alone in their kennels outside all day”

Reported unfriendly service and excessive pickup wait

“Not very friendly and have to wait forever just to pickup your dog”

Alleged inadequate supervision during a holiday period

“I was besides myself and in shock. I truly believe the dogs were given their food on Sunday and left until Tuesday.”

Pickup wait times or service attentiveness(3 mentions)

“Not very friendly and have to wait forever just to pickup your dog”

Facility appearance(2 mentions)

“The building itself is nothing fancy, it looked like almost a pound to me when I drove up”

Phone communication and status updates(2 mentions)

“The menu doesn’t have an option to check the status of a pet who is currently boarding”

Cleanliness concerns(2 mentions)

“The room was covered in feces, i mean covered.”

Pets returning dirty or distressed(2 mentions)

“Our dogs came back so dirty and scared.”