At Play with Sparky

Dogs left on hot asphalt resulting in burned paw pads

“My dogs paw pads and between the toes got severely burned from being left on the asphalt all day in the heat.”

Flea infestation on boarded cat

“We brought our cat home and found she was riddled with fleas.”

Dog contracted eye infection and injury while boarding

“He came back with an eye infection and a cut on his leg.”

Yard completely covered in feces, sanitation neglected

“I could see what looked like tons of poop all over the back yard (a ~75x75ft yard COMPLETELY covered in poop).”

Employee physically pushing dog away and ignoring animals

“When approached by a dog that wanted to play, the employee shoved the dog away and continued their cell phone conversation.”

Dogs left in crates/kennels for 3+ hours

“Some dogs would be stuck in a run/crate for longer than 3 hours because the 'enemy lists' would completely disrupt the rotations.”

No climate control (AC/heat) in dog rest areas

“No AC in the summer time where the dogs rest and sleep, and no heat in the winter.”

Lack of air conditioning/heating(4 mentions)

“No AC in the summer time where the dogs rest and sleep, and no heat in the winter.”

Facility run-down appearance(4 mentions)

“This place gets a zero on curb appeal, it is run down and defunct looking from the outside.”

Dogs in crates/kennels too long(3 mentions)

“They will be in cages up to 4 hours a day.”

Poor communication about dog care(3 mentions)

“The one time we called to check in, the response was 'no news is good news.'”

Reservation requirements replacing drop-ins(2 mentions)

“Now it's so busy you have to make reservations well ahead of time instead of drop offs.”

Disorganization(3 mentions)

“They are a disorganized mess, and too busy to properly care for animals.”