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Back Bay Veterinary Hospital

Name: Back Bay Veterinary Hospital
Address: 4263 Birch St, Newport Beach, CA 92660, Newport Beach, CA, 92660, US
Telephone: +1 949-756-0554

4263 Birch St, Newport Beach, CA 92660

4.7

258 Google reviews

Live webcamOutdoor yardMedication adminGrooming

Overview

Back Bay Veterinary Hospital is a veterinary hospital in Newport Beach that offers dog boarding and daycare services alongside medical care. The facility features indoor runs, an enclosed outdoor play yard with grassy areas, and webcam access for owners to view their pets. They charge $60/night for canine boarding ($70 holiday) and $30/day for daycare, with medication administration available for an additional fee.

Amenities & Policies

Cage-free

WebcamLive stream

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: current vaccinations, doctor's exam within last year

Policies & Details

Hours & Billing

Checkout time:12pm

Cancellation & Deposits

Holiday surcharge — $10/day additional

Care & Play

Group play

Feeding policy:House food available

Safety & Emergency

Emergency vet protocol:On site

Emergency vet cost:Owner

Extras

Multi-dog discount — 10% off second dog

What Reviews Say

258 reviews analyzed

Back Bay Veterinary Hospital is highly regarded for its compassionate medical care and affordability, with Dr. Fanous receiving exceptional praise for his bedside manner and personal dedication. While the facility is primarily a veterinary clinic, its boarding and daycare services are generally well-received, though some customers expressed concern over the lack of overnight staffing. Overall, it is a trusted community staple known for treating pets like family, despite occasional complaints regarding wait times and parking.

Staff

4.8

Dog happiness

4.7

Value

4.6

Cleanliness

4.5

Communication

4.2

Drop-off / pickup

4.1

Facility

4.0

Safety

3.8

People love

Compassionate End-of-Life Care(5)Affordability(12)Surgical Expertise(10)

Staff shoutouts

Fanous(38 mentions)Katcherian (Dr. K)(14 mentions)Estefan(4 mentions)Rocky(3 mentions)Brenda(2 mentions)

Worth noting

Unattended boarding overnight

“They leave the pets to themselves for over 13 hours, after 5 pm till next morning!”

Allegation of lost dog during boarding

“Someone I know boarded their dog at this facility and it was loose and ran away never to be found!!!”

Wait times/Parking(5 mentions)

“No one came out for 20min... finally walked in after 45min of waiting and canceled the appointment.”

Upselling/Billing disputes(6 mentions)

“I used this Vet and was disappointed at all of the suggestive selling that occurred. It had a nickel and dime feel.”

Difficulty reaching by phone(3 mentions)

“I called them on Saturday at 3:45! I wanted to make an appointment, but NO ONE WENT TO THE PHONE!!!”

Owner replies to 45% of reviewsprofessional tone22 repeat customers

At a Glance

Google rating

4.7/ 5

Review score

4.3/ 5

Amenities4 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.22

Pricing

Boarding

$60–$70/night

Daycare

$30/day

Contact

Visit Website +1 949-756-0554 4263 Birch St, Newport Beach, CA 92660

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