Bark Avenue Pet Resort

Repeated inability to reach staff during boarding stay

“Day three no answer. Called again on day four. No answer. Left voicemail. No response.”

Reported understaffing affecting service and front-desk coverage

“It seems as though the location is understaffed.”

Disorganization and communication concerns undermining trust in pet care

“The amount of disorganization and lack of communication is unsettling to the point that we'll be looking elsewhere for future planned trips.”

Scheduling policy perceived as inflexible during an urgent situation

“If you’re running late, don’t bother showing up because they’ll turn you away or make you reschedule.”

Paid or requested grooming reportedly not completed

“When I picked them up, they weren't groomed”

Unclear add-ons and pricing communication

“I have no idea what I paid for.”

Communication failures(4 mentions)

“The complete lack of communication from staff was concerning.”

Understaffing and unattended front desk(3 mentions)

“It seems as though the location is understaffed.”

Customer service reliability(3 mentions)

“Not the best of customer service. Staff is not up to the task of reliable and accurate communication with owners.”

Disorganization(2 mentions)

“On top of that, it's disorganized when it comes to where a dog's stuff is left”

Rigid scheduling and appointment handling(2 mentions)

“All about their schedule, not about the patient - AKA your pet, your baby.”

Missing report cards or stay updates(2 mentions)

“Never received one.”

Uncompleted grooming service(2 mentions)

“When I picked them up, they weren't groomed”