Happy Pets Palace and Playground

Alleged inadequate water and hygiene during care

“My poor little girl always came home so dehydrated and covered in urine.”

Alleged pet-release issue related to disputed billing

“Meanwhile, my dog was essentially being held until I paid the higher amount.”

Dogs allegedly isolated for almost five hours during daycare

“The daycare is fine when they are actually in daycare.”

Reported staff inexperience and rude owner interaction

“The staff seemed inexperienced and the owner was condescending and rude.”

Reported hostile customer service interaction

“Horrible horrible horrible customer service. The lady on the phone tried to get loud and yell back at me.”

Pricing and communication problems(2 mentions)

“The lack of accountability, poor communication, and refusal to honor their own quoted price was incredibly unprofessional.”

Staff or owner interactions(2 mentions)

“The staff seemed inexperienced and the owner was condescending and rude.”

Dogs being isolated or receiving inconsistent daycare access(2 mentions)

“The daycare is fine when they are actually in daycare.”