BARK! Doggie Daycare + Hotel + Spa

Physical abuse/Rough handling by staff caught on webcam

“HAPPENED to catch one of their employees literally stomping my dog to the ground after she jumped on her... Full on shoe to ribs even after my dog was pinned.”

Severe dog-on-dog aggression/injuries

“my 10 month old puppy was attacked by other dogs twice during the same boarding stay, resulting in an emergency vet visit and several stitches.”

Dog escaped facility

“a side door opened and a dog came running out... a dog was able to ESCAPE the daycare, and almost ran down the alleyway.”

Medical/Feeding negligence

“picked up my dog and they had medication for him that he had not been prescribed. I had no clue if he was being given another dog’s medication.”

Communication & Phone Responsiveness(12 mentions)

“I’ve called the last three days in a row now, no one has answered, and no call back.”

Forgotten services (Baths/Nails)(8 mentions)

“I also signed her up for a bath prior to pickup on the last day and was told at pickup she didn’t receive one because they didn’t have time.”

Last-minute cancellations by facility(4 mentions)

“I scheduled an appointment... and they canceled on me 1 hour before the appointment. Then I tried to schedule for the soonest... but then they cancel again.”