Barkaritaville Pet Resort

Dog death (Kali) - dog climbed fence and was not properly supervised

“We have taken full responsibility for what happened to sweet little Kali and are devastated for her and her family. The lodging supervisor has been terminated as a result of our specific protocols not being followed.”

Dogs returned injured - scratches on mouth/nose, swollen features, traumatized

“When we picked them up 2-1/2 days later, they were extremely stressed, depressed, overheated and their spirit was broken... The male also had several scratches on his mouth and nose including one that was bleeding when I picked him up. He had a swollen lip on his right side and both of their noses were swollen on top.”

Kennel cough outbreaks - multiple dogs infected

“If you choose to board your dog(s) here you should just expect that they're going to come home with kennel cough.”

Overcharging - billed for services not requested

“I also had my dogs boarded together and somehow ended up paying for 10 additional 'individual play' sessions, that I didn't request, at $22.00/per.”

High pricing(25 mentions)

“They wanted to charge a 25.00 per dog for meet and greet... $45/day. Love my dog, but that is very high.”

Kennel cough infections(7 mentions)

“My dog caught kennel cough. After my 4 day, $500+ stay, I got to add another $100 vet visit.”

Communication gaps - no updates or pictures promised(8 mentions)

“I also was expecting pictures during their stay and got none.”

Policy changes - switched from daycare to day boarding(2 mentions)

“Even tho the website and all paperwork reference dog daycare they now call it day boarding and do not show the rates anywhere.”