BARKS

Dog returned with infected paw requiring emergency vet care - owner not notified promptly

“my dog needs to be brought to the emergency clinic on a Sunday which could have all been avoided had they called me earlier”

Dog returned smelling of urine and feces, lethargic, collar broken off

“Our dogs came home from a 3 night stay smelling like urine and feces. They were lethargic and sad”

Dog came back filthy with eye shut, appeared afraid

“when I picked him up he WAS NOT playing, active, alert and was very filthy. His eye was shut close”

Neglect claim - dog needed emergency vet after pickup

“Came back and had to take him Into Veterinarian on emergency visit at 4 o'clock in the morning after picking him up earlier that evening. He was neglected”

Phone/communication issues - difficulty reaching staff, no call backs(8 mentions)

“They never pick up their phone. NEVER. I'm told the calls are outsourced to someone not in the facility and to leave a message”

Extra fees for services (Sunday pickup, early/late check-in/out)(4 mentions)

“You're almost guaranteed to have to pay additional fees for boarding... you can't do a morning check-in or an afternoon/evening check-out without paying an extra $15 fee”

Dog not getting enough attention/play time, bored(3 mentions)

“my dog was very bored most of the day tho”

Reservation/booking issues - cancellations, lost reservations(3 mentions)

“They cancelled us saying the floor was being redone the week of our stay & refused to let us talk to management”