Barkyard Daycare & Pet Hotel

Dogs left unattended/unsupervised in facility

“We were very disappointed to pull up and realized no one was in the building with the dogs and called multiple times and no answer”

Pet returned with ringworm/infection due to unsanitary conditions

“Our last experience ended with one of our dogs leaving with ring worm on her snout... the infection was due to unsanity conditions”

Pet returned covered in urine/feces, sitting in waste

“I brought home a dog bed drenched in my dogs urine. Her white fur was yellow, she had feces stuck to her bum”

Dog injured while in facility care (eye blister)

“One of the dog's eye got a bleeding blisters... they said because of my other dog grab her”

Staff yelling/argumentative behavior reported

“I have also heard while driving through the restaurant next door what seems to be the owners yelling outside at each other”

Limited weekend access and confusing pickup hours(3 mentions)

“Pick up times on the weekends are either 7-8am or 4-5pm... NO ONE is there from 12-4”

Billing issues and double charges(3 mentions)

“They have messed up the billing more than once... they push for store credit instead of your actual dollars”

Lack of weekend communication/phone access(2 mentions)

“The office phone is only accessible Monday through Friday... there was no phone service available on the weekends”

Staff attitude and customer service issues(3 mentions)

“The front desk staff is not professional and needs training... there is always confusion on how to operate their POS equipment”

Expensive pricing for perceived value(2 mentions)

“They are very expensive, which makes it hard sometimes to justify the boarding expense”

Webcam issues and extra fees(2 mentions)

“The webcam service requires a subscription which is kinda disappointing... The cameras were not working”