Dogtopia of Thunderbolt

Dog bitten requiring veterinary surgery (abscess)

“He was badly bitten on his behind which we were not told. It must have bled. The vet showed us it was definitely a bite and now is an abscess needing antibiotics and surgery.”

Employee dragging dog across floor

“I saw an employee drag my dog across the floor into a crate.”

Kennel cough outbreak linked to facility

“Our dog got kennel cough. He is not around any other dogs. The vet told us there were many cases out of that facility.”

Dogs left in crates for extended periods/not integrated into play

“They got punished by being put in cages... Nap time is 2 full hours, don't think dogs really need to nap for 2 hours, so it turns out we pay them mainly to keep our dogs in cages instead of interacting with them.”

Policy communication - spay/neuter requirements not clearly explained upfront

“This is important information that should be explicitly told to new potential customers who have young dogs. I've wasted months waiting to get in to this daycare for my dog.”

Reservation/billing errors - double charges, lost reservations

“They double charged us more than one occasion and only was corrected once we pointed it out and had to show receipts showing where we were charged over $900 twice.”

Staff attitude/rudeness at front desk(2 mentions)

“When I would come drop them off, I was met with an attitude saying that their reservation was not made.”

Camera access issues - app not working, dogs in blind spots

“They have only been there three times and we have never seen them on camera playing in the room with other dogs... when the cameras are actually able to be viewed from the app.”