Barkway Pet Resort

Animal injury during grooming - corneal ulcer causing permanent vision loss

“He was given medication and I notified the assistant manager... I was told he had a corneal ulcer likely caused by something splashing in his eye at the time of his grooming... my puppy has vision loss for the rest of his life”

Scalping/ scarring during grooming

“When calling to ask about an incident that happened the girl on the phone thought it a was funny that she scarred and scalped our dog”

Dog returned aggressive/traumatized after stay

“Dog who's super friendly and high energy came back neglected with toys soaked in urine and has been aggressive ever since”

12+ hours between bathroom breaks, dogs urinating on floor

“The dogs were put to bed at approximately 7:00 and 7:15 every night... until well after 7 AM... That's 12 hours between restroom breaks it's no wonder that the dogs were peeing on the floor”

Black mold and unsafe facility conditions (from employee)

“There is black mold on half of the ceilings and they fall through almost every time it rains making it an unsafe environment”

Verbal abuse of staff by manager (Jesse Carlson)

“the general manager jesse Carlson abuses staff verbally on a daily bases, and threatens them if they go to HR”

Poor communication about vaccination records and requirements(4 mentions)

“I sent his updated vaccination records only July 6th by email... They stated they didn't have his updated vaccination records... Had they reviewed the documents when I had sent them, no problem”

Grooming quality issues - uneven cuts, incomplete jobs(4 mentions)

“The poodle's head is uneven and he looks like he has a part in the middle of his head... the mini schnauzer was combed and basically his back was cut, he had over 2 inches of hair on his legs and stomach area”

Hidden fees/ unexpected pricing(3 mentions)

“they wont tell you the price and the sign says $15 plus bath but you dont know what the baby price is. it was $54”

Camera system not working, no compensation offered(2 mentions)

“when trying to log into the camera it did not work... We asked if the price will be reduced, they said no, we will still be paying full price for their services that are not working”

Poor customer service/ rude staff(5 mentions)

“CLICK. She hung up. No goodbye. No thanks. No screw you. No nothing. Never again will I spend another dollar at Barkway”