Willow Creek Ranch of Tomball

Dog attack in lobby - pit bull pinned other dog causing severe puncture wounds requiring veterinary treatment

“We walked into the lobby and a loose dog (Pitbull) pinned our dog to the ground. Our dog ended up with severe puncture wounds, had to be shaved, and required immediate veterinary treatment.”

Kennel cough outbreak - multiple dogs contracted kennel cough after stays

“SECOND time our dog has gotten Kennel Cough at this place!! Yes we gave them another chance and yes, she has ALL her vaccinations.”

Dog injured on premises - dewclaw ripped off, owner felt dismissed

“They returned me an injured dog... my dog was bleeding and had a swollen wound and a ripped dewclaw... They didn’t show him to a vet... Their excuse was that we dont have a vet present on a monday.”

Dog attacked/nipped by another dog during boarding

“My Dog was ATTACKED by another dog while they were kept locked in the same room together... When Lucy came home, I found out the news and was understandable, dogs can be dogs and things happen.”

Price increases and high costs(8 mentions)

“They just went up over $100 a DAY here. After years of going here, I'm done! 3 days over $300.”

Strict policies and inflexible rules(5 mentions)

“They are also completely inflexible and have a ton of rules that no other places have that make zero sense. Like you have to pick up your dog by 8am, and if you're only 5 minutes late they'll charge you another full day of daycare.”

Non-refundable deposits and cancellation issues(4 mentions)

“After booking a week for boarding, then notifying them 4 weeks out we now had to cancel, we are now being charged $50 as a nonrefundable deposit.”

Customer service dismissiveness(4 mentions)

“The way they made it sound was as if my dog was a problem dog and every time I would call it was as if she was a hassle and a bad apple.”