Bass Pet Resort & Spa

Dog returned injured or sick without owner notification

“When he was released his head got hurt during play time. I was never informed he had hurt his neck and head.”

Dogs contracting infections or illnesses at facility

“She came home and spent 2 day with diarrhea, vomiting and wouldn't eat. Took her to the vet and full of a bacterial infection.”

Dogs coming back covered in urine/filthy

“When he came home he was utterly soaking wet from urine. The stench was overpowering.”

Pricing deception or hidden fees

“They will quote you over the phone. And have you sign their actual fee when you arrives. In that way, you have no time to change to another boarding.”

Poor communication about pet incidents

“They never told me that if he was not neutered he would not be able to play with the other dogs.”

Pricing transparency and hidden fees(15 mentions)

“They are unclear on how often the dogs will be let out for relief. Their pricing is vague and misleading.”

Dog returned dirty or with hygiene issues(8 mentions)

“Both dogs came home very dirty and muddy. We needed to bath before we let in house.”

Lack of updates or communication during stay(6 mentions)

“You have to constantly be on them to know that your baby is okay, when it should be the other way around.”

Dog became ill after boarding(6 mentions)

“Our dogs came back and were incredibly sick. We spent a few hours at the vet while they tried to figure out what had happened.”