Woof & Whiskers Resort
1923 John Henry Jones Blvd, Kissimmee, FL 34741
Overview
Woof & Whiskers Resort is a pet boarding and daycare facility in Kissimmee, FL operating since 2007 (formerly VIPet Resort, rebranded in 2016). They offer boarding for dogs and cats, dog daycare, grooming salon services, and training classes in a climate-controlled facility with themed indoor play areas.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Bordetella, FVRCP (cats)
Policies & Details
Care & Play
Requirements
Extras
What Reviews Say
202 reviews analyzedWoof & Whiskers Resort shows a stark divide between overwhelmingly positive experiences (majority 5-star reviews praising daily photo updates, caring staff, and report cards) and concerning negative reviews highlighting issues primarily stemming from management transition. The facility excels in communication and customer engagement, with near-perfect owner response rate. However, serious red flags emerge around cleanliness (multiple dogs returning with urine smell/feces), feeding issues (dogs losing significant weight), and allegations of neglect. The indoor-only facility with 4-foot high solid wall enclosures draws mixed reactions - praised for climate control but criticized for lack of outdoor space. Long-term customers express nostalgia for the original owner Doreen, while newer reviews under current ownership show improvement. Value is generally considered good for Orlando area.
People love
Staff shoutouts
Worth noting
Dogs not fed/not eating - multiple reports of dogs losing weight, not being fed provided food
“My Great Dane also came home having diarrhea... they didn't even bother to contact me to tell me that she wasn't eating... She had lost 3 almost 4 pounds”
Dirty conditions - dogs returning with urine smell, feces on them
“her backside was caked in feces and stained with urine”
Alleged animal abuse/neglect
“Per Veterinary he was physically hit. He is scared, he is afraid to be pet”
No outdoor play area - all indoor facility
“There is no outdoor area for the animals at all!”
Staff dismissiveness/defensive when issues raised
“The manager was quick on giving an answer and being defensive about it as well by saying they did everything correctly and that we were somehow wrong”
New management issues - transition from original owner Doreen(8 mentions)
“The new owners (specifically the woman at the front) are just awful. Rude, dismissive and even shy away from dogs”
Dogs returning dirty/smelling of urine(5 mentions)
“He was smelling like urine even though we had him groomed 3 days prior boarding”
Dogs losing weight/not eating during stays(5 mentions)
“My dog came back skinnier than when I dropped her off... she had lost 3 almost 4 pounds”
Communication failures about pet issues(4 mentions)
“They didn't even bother to contact me to tell me that she wasn't eating”
Front desk staff rudeness(4 mentions)
“the lady at the front desk did not seem like she knew what she was doing... The lady was extremely rude”
Top Rated
4.5 stars from 210+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 210 reviews.
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