Santa Cruz facilities
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Bed and Biscuits / Groomingdales

2625 Chanticleer Ave, Santa Cruz, CA 95065

4.9
961 Google reviews
Cage-freeStaff overnightOutdoor yardPool / water playSmall dog areaAccepts puppiesMedication adminGroomingTrainingOvernight potty breaks

Overview

Bed & Biscuits Groomingdales is a 24/7 staffed pet resort in Santa Cruz offering dog boarding, daycare, grooming, and training services. The facility features outdoor play areas, a pooch pool, and accommodates both small and large dogs with separate areas. They require a temperament evaluation and daycare trial before boarding, and mandate vaccinations including Bordetella, Rabies, DHPP, and Canine Influenza.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Bordetella, Rabies, DHPP (Distemper Parvo-Lepto), Canine Influenza, FVRCP (for cats)

Breed restrictions: un-neutered males over 6 months, dog-aggressive dogs, females in heat

Policies & Details

Hours & Billing

Drop-off hours:7:30am-10am (daycare), 7:30am-4pm (boarding weekdays), 8am-2pm (Saturday)
Pick-up hours:6pm (daycare)
Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice
Cancellation penalty:Credit card on file charged for service if missed appointment without 48 hour notice

Care & Play

Group play
Daily updates
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months (males)

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount — 5% off each pet's nightly rate
Senior dog accommodations

What Reviews Say

700 reviews analyzed

Bed and Biscuits/Groomingdales is an exceptional facility with near-universal 5-star reviews praising the caring staff, excellent grooming, and happy dogs who beg to return. The report card system with photos and videos provides outstanding communication. A few isolated concerns exist around pricing transparency and one serious incident about a dog returning dirty, but the owner responds professionally to all negative reviews. This is clearly a beloved community institution with many customers using their services for 10-20+ years.

Dog happiness
5.0
Staff
5.0
Cleanliness
4.9
Facility
4.9
Communication
4.9
Safety
4.8
Drop-off / pickup
4.7
Value
4.2

People love

Staff genuinely loves dogs(150)Report cards with photos/videos(120)Dogs excited to return(95)Excellent grooming results(110)Long-term customer loyalty(80)

Staff shoutouts

Jessica(45 mentions)Mel(42 mentions)Brianna(25 mentions)Ryanna/Rihanna(18 mentions)Megan(15 mentions)Tony(12 mentions)Alex(10 mentions)David(5 mentions)

Worth noting

Dog returned with feces on face/paw and no update during 8-day board

“Lilly...had some yellowish stuff (later determined to be feces) smeared on her face and right paw and was acting very timid...I did not receive 1 update on my dogs”

Dog came home with bleeding cuts after grooming

“My dog came back with 5 bleeding cuts”

Dog contracted illness at facility

“Dog seemed to have fun but brought a nasty cold home with her. Was sick for 10 days”

Pricing transparency(8 mentions)

“There is no mention of price on their website, nor was it mentioned when I dropped off my cats. You can imagine my shock when I picked up my cats and had a bill of over $1400”

Communication about pricing changes(4 mentions)

“I wasn't informed beforehand...I was quoted one price and was charged a different price”

Sunday pickup window too narrow(3 mentions)

“They are open only from 3 - 5pm on Sunday, you are charged for a full day”

Owner replies to 100% of reviewsAvg response: 1dprofessional tone285 repeat customers

Top Rated

4.9 stars from 961+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 961 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.8/ 5
Amenities10 of 14
Reviews961
Repeat customersNumber of reviews that mention returning or being a regular customer.285

Pricing

Boarding

$52.95–$78.95/night

Daycare

$57/day

Contact

Visit Website+1 831-475-1580Get directions to 2625 Chanticleer Ave, Santa Cruz, CA 95065

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