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Bend Pet Resort LLC

Name: Bend Pet Resort LLC
Address: 60909 SE 27th St, Bend, OR 97702, Bend, OR, 97702, US
Telephone: +1 541-388-0435

60909 SE 27th St, Bend, OR 97702

4.6

176 Google reviews

Grooming

Overview

Bend Pet Resort is a dog boarding and daycare facility in Bend, Oregon, established in 2000 and under new ownership since November 2021. They offer dog boarding, daycare, and grooming services with office hours Monday through Friday and limited Sunday hours for boarding pick-up.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7:30am-1pm/3pm-6pm

Pick-up hours:7:30am-1pm/3pm-6pm

Extras

Owner operated

What Reviews Say

176 reviews analyzed

Bend Pet Resort is highly regarded for its compassionate care, particularly under new ownership (Haley and Eric), with numerous reviewers praising their willingness to help the community during wildfire evacuations and emergency situations. The facility excels at managing anxious or 'difficult' dogs, providing a patient environment for both boarding and grooming. While the vast majority of feedback is glowing, a small subset of negative reviews focuses on grooming inconsistencies and a lack of transparency regarding the boarding area's interior.

Staff

4.8

Dog happiness

4.7

Communication

4.6

Cleanliness

4.5

Value

4.5

Safety

4.4

Drop-off / pickup

4.3

Facility

4.2

People love

Community Support/Wildfire Relief(12)Handling Difficult/Anxious Dogs(9)New Ownership(10)

Staff shoutouts

Haley(11 mentions)Eric(10 mentions)Brandon(8 mentions)Ken(6 mentions)

Worth noting

Injury/Infection during stay

“When we picked her up it was infected. We took her to the vet and she had to have surgery... we feel they were not truthful.”

Grooming injury/Skin reaction

“hair is falling out in clumps... very uncomfortable... they cut her and never said anything.”

Grooming quality/style(3 mentions)

“She looks horrible. All the grooming is uneven and they gave my little girl a beard.”

Lack of facility tours(2 mentions)

“when I dropped my dogs off they wouldn’t let me see where they were going to be staying.”

Grooming drop-off window(2 mentions)

“they have everyone drop off their pets off between 8-8:30... Who knows when that’ll be.”

Owner replies to 15% of reviewswarm tone24 repeat customers

At a Glance

Google rating

4.6/ 5

Review score

4.5/ 5

Amenities1 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Contact facility for pricing

Contact

Visit Website +1 541-388-0435 60909 SE 27th St, Bend, OR 97702

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