Waynesville facilities
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Bentley's Pawsome Resort

4488 OH-73, Waynesville, OH 45068

4.9
74 Google reviews
Outdoor yardAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Bentley's Pawsome Resort is a family-owned dog boarding and daycare facility in Waynesville, Ohio offering luxury lodging suites, classic kennels, doggy daycare, grooming, and obedience training. The facility features turfed outdoor yards, indoor play areas, and provides a fear-free, low-stress environment with trained staff and a 16-suite capacity.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Max capacity: 16 dogs

Required vaccinations: Rabies, DHPP, DHLPP, Lepto, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:7:30AM-9AM
Pick-up hours:4PM-6:30PM
Late pick-up fee:$15
Billing method:Per night

Cancellation & Deposits

Cancellation notice:7 days notice
Cancellation penalty:100% refund if cancelled 1 week before; 50% charged if cancelled 6 days or less

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food or house food available (Kirkland Signature)

Requirements

Spay/neuter policy:Required by 2 years for daycare; boarding only dogs do not need to be altered
Temperament test fee:$35

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — Discounted rates for 2 or more dogs (varies by suite/kennel type)
Owner operated

What Reviews Say

71 reviews analyzed

Bentley's Pawsome Resort receives overwhelmingly positive reviews (58 of 71 are 5-star) with consistent praise for cleanliness, friendly staff, excellent communication via daily report cards with photos, and happy dogs. The facility is described as new, spacious, and high-quality. However, there is one severe 1-star review detailing a dog being traumatized within 2 hours, raising concerns about handling of anxious/traumatized dogs. The owner responded professionally to all negative reviews. Most reviewers are repeat customers who highly recommend the facility.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
5.0
Communication
5.0
Value
4.5
Drop-off / pickup
4.5
Safety
3.5

People love

Facility cleanliness(25)Staff kindness and friendliness(30)Daily report cards and photo updates(28)Dog happiness/excitement to return(22)No crates - open play areas(3)Patient with anxious dogs(4)

Staff shoutouts

Angelina(2 mentions)Cassidy(2 mentions)AnnaEllen

Worth noting

Dog traumatized and left cowering/shaking in corner within 2 hours of drop-off

“When he got there, the dog who supposedly bit people was COWERING IN THE CORNER, SHAKING IN FEAR.”

Staff allegedly ignored detailed instructions about dog's trauma history and anxiety

“They did NOT listen to anything I said, and because of that, my dog had a major setback after all the progress we've made.”

Website booking/scheduling issues

“The website does not reflect correct availability for grooming services. I spent 30 minutes creating an account and trying to find an available date and time every 'open' time I selected had an error message.”

Handling of anxious/traumatized dogs

“This entire situation convinced us that they have no idea how to work with dogs, especially dogs with anxiety or a trauma background.”

Owner replies to 100% of reviewsprofessional tone18 repeat customers

Top Rated

4.9 stars from 74+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 74 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.7/ 5
Amenities8 of 14
Reviews74
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Max capacity

16 dogs

Min puppy age

4 months

Pricing

Boarding

$48–$78/night

Daycare

$23–$33/day

Contact

Visit Website+1 513-970-4729Get directions to 4488 OH-73, Waynesville, OH 45068

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