Best Friends Pet Hotel
60 Harris Rd, Avon, CT 06001
Overview
Best Friends Pet Hotel in Avon, CT offers overnight boarding for dogs, cats, and pocket pets, plus doggy daycare through their Canine Crew membership program, puppy play groups, and grooming services. The facility features petcams for live viewing, climate-controlled environments, and requires temperament testing for daycare participants. Led by Center Manager Scott with 22 years of pet industry experience, they provide customized boarding experiences with add-ons like walks, treats, and grooming.
Amenities & Policies
Required vaccinations: Rabies, DHPP
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
150 reviews analyzedBest Friends Pet Hotel in Avon receives high praise for its warm, attentive staff and the genuine happiness of the dogs in daycare and boarding. While many long-term clients trust the facility for its grooming and emergency medical responsiveness, there are significant polarized experiences regarding administrative reliability and facility aesthetics. Serious red flags concerning medication errors and physical neglect in a small number of cases suggest a need for better oversight during high-occupancy periods.
People love
Staff shoutouts
Worth noting
Medication and feeding neglect
“When we picked her up she had not been fed all of her food and she was not given her hypothyroidism medication.”
Physical injury/neglect during stay
“It was so tight for so long my dog tried to chewed it off... her blind eye was extremely swollen and she was very wobbly hitting walls.”
Grooming injuries (razor burn)
“Giving him razor burn all over his face and paws.”
Communication/Phone responsiveness(4 mentions)
“I’ve called at least 4x over the course of the week and have left 2 voicemails. No response. It’s impossible.”
Breed discrimination(2 mentions)
“The front desk lady then proceeded to say she wouldn't take a dog who would bite their staff members... I’m not surprised [because he is a Rottweiler].”
Facility conditions (Smell/Aesthetics)(3 mentions)
“Cement and chain link....worse conditions than what you see on TV about puppy mills.”
Top Rated
4.6 stars from 151+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 151 reviews.
At a Glance
Pricing
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