Best Friends Pet Hotel

Physical injury during grooming/boarding without immediate disclosure

“She came out unable to use her back legs... Something happened there and I am not getting answers.”

Facility hazards (exposed sharp pipes)

“Our dog had a large cut needing vet attention... showed us a drain pipe that came down into the outdoor play area. They said it was sharp.”

Severe illness/Infection post-stay

“She came back extremely ill... severe mucus diarrhea for over 10 days. She had a stomach, bacterial infection.”

Communication/Phone responsiveness(4 mentions)

“Short-staffed, don’t answer their phone OR return messages.”

Grooming quality/pricing issues(3 mentions)

“She didn’t get a haircut although I paid for one... Paid 103 dollar to have them give my dog a bath, period.”