Best Friends Pet Hotel

Dog returned with injuries, wounds, or puncture marks from other dogs

“My friends dog came back to her with several open wounds on his body. Some of them were puncture wounds.”

Dogs contracting kennel cough or other illnesses at facility

“After about a month of doggy day care my dog contracted kennel cough and two types of worms confirmed by a fecal test.”

Significant weight loss during boarding

“When we picked him up he was significantly skinnier... he has several scabs and wounds all over his legs and paws.”

Poor communication about pet health issues

“He was placed on the 'no play list' for the majority of his visit, yet there were no chart notes or detailed explanations provided when I inquired.”

Suspected neglect - dogs not walked/fed properly

“He has a GPS collar, and he must stay in the kennel most of time and don't have any exercise... they only gave him food the first day, but no food the second whole day.”

Phone/communication responsiveness(8 mentions)

“Try as I may - several phone calls, messages and emails, I can't get anyone to call me back to discuss it.”

Scheduling issues and poor customer service(6 mentions)

“I have gone 2-3+ days with no response multiple times. I have had to call them (they only pick up about 50% of the time now).”

Facility odor/cleanliness(4 mentions)

“Upon entering the facility, a horrible stench assaults your senses.”

Billing discrepancies(3 mentions)

“They charged additional $30 and didn't even say for what. No invoice or nothing.”