Hounds Town - Gaithersburg

Dog returned with injuries (scratch, red/peeling mouth, chewed paws) and poor hygiene (poop on fur)

“She has a scratch and her mouth is really red and peeling. Her paws look like she was chewing on them which is what she does if she has to use the bathroom bad and no one attends to her.”

Facility cleanliness issues - urine smell, dirty floors

“Today I walked in the establishment for the 1st time and it smelled like urine... the carpet was dirty.”

Dog injury during boarding (nail injury overnight)

“I am sorry that you feel that we didn't handle the Cash's injury to your satisfaction. He injured his nail in his room overnight.”

Dogs going potty in play areas, sanitization concerns

“Dogs are going potty exactly where they are staying/playing! They didn't tell me the ratio of staff to dogs and how they handle/seperate dogs.”

Dogs coming home dirty/smelly despite bath(5 mentions)

“My Pup comes home pretty stinky even after they bathe her... Note that the dogs have energetic fun with each other, so if you want a clean sweet-smelling canine returned to you, add their bath option to your pup's time at Hounds Town.”

No outdoor space/walk area(3 mentions)

“Nice place for a day but no outside or walk area.”

Lack of live webcams to watch dogs(2 mentions)

“My only complaint is that there is not a place to watch live cams of the dogs.”

Communication issues with card on file/pickup(2 mentions)

“When my friend picked up my dog, they said they did not have a card on file and my friend had to pay for the stay.”