Best Friends Pet Hotel

Pet returned with wounds and infections after boarding

“After his first stay he came home with a wound and infection under his chest, second time, ear infection and third time wound and infection on his tale.”

Cat became ill during boarding with stomach infection

“my cat had a stomach infection during her stay there and I would need to decide whether or not I wanted her to see a vet”

Lack of empathy when pet was sick during owner's event

“they forced me to respond stating that if I didn't give a response now they would leave my cat untreated cat for 4 days”

Pricing concerns(2 mentions)

“60 per night is steep for a dog”

Vaccination verification issues

“I made a copy of his recent vaccination records but they did not even ask or check”

Billing disputes/overcharging

“she will overcharge for peak season”