Circle Lake Ranch Pet Resort - Dog Boarding & Grooming

Dogs returning sick (vomiting, diarrhea, pink eye, pneumonia)

“Picked up my dogs from boarding and the next day they became ill with non stop vomiting and diarrhea”

Unsanitary conditions reported

“The place was filthy, dog waste everywhere, and was stuck in a crate for seven days”

Injury to dog while in facility care (wound on head)

“When I picked him up he had a horrible wound on his head, they acted surprised when I asked them about it”

Soiled bedding returned with dog covered in feces/urine

“They brought out his bedding completely soiled with feces and urine. My dog also was covered in it and was sent home filthy.”

Inadequate grooming services (deshed not completed, dog left for hours without grooming)(3 mentions)

“they just washed my dogs(germanshepherd and husky) and they didn't do anything about de shedding or brushing them”

Lack of communication about dog during stay(2 mentions)

“I boarded the dogs for 5 nights and 4 days and they were never shown in any of the pictures posted”

Staff rudeness/dismissiveness(3 mentions)

“The front desk people were so rude and dismissive it's like we were a bother”