Best Friends Pet Hotel

Kennel Cough Outbreak

“Today is day 7 since pickup, and day 2 of sleepless nights due to kennel cough... They told me they knew this and even had it a couple weeks before.”

Animal Injury/Bite Incident

“Our pet was bit by another animal. They did not take our pet into a vet for at least a day after the incident.”

Cat Boarding Conditions(3 mentions)

“They left my poor buddy in a frigid, barren box with no hiding place... there isn't strong enough ventilation to remove the smell of so many cat boxes.”

Unexpected Charges/Upselling(4 mentions)

“Invoice was given which included the following charges not disclosed... putting the total at a 48% increase compared to that what was quoted.”

Grooming Quality Issues(3 mentions)

“Cut hair too short by her privets so now she's in a whole lot of pain!”