Better K9 Pet Resort

Dog not properly monitored when distressed - staff kept dog despite owner offering to pick up, then told owner dog shouldn't come back

“I offered more than once to have my mom come get him but they said they would call if he didn't get better. They never called so I assumed he got used to it. When I picked him up they said he was being nervous the whole time and shouldn't come back.”

Weight loss not communicated to owner

“My dog lost 6 lb in 7 days they never notified me that she was eating ☹️”

Removed camera system that customers valued

“I do wish they still had the cameras up so we could see our dogs at play.”

Facility updates needed

“The staff takes good care of the animals, though the facility could use a few updates.”

Camera system removed

“I do wish they still had the cameras up so we could see our dogs at play.”