Big Oaks Kennel & Dog Park Co.

Safety concerns after owner's passing - reviewer claims care has suffered and facility is unsafe for dogs

“Unfortunately, with the passing of Hardy, the care for animals has suffered. It is unsafe for dogs.”

Dog left in kennel despite paying for yard experience - aggressive labeling without proper communication

“Paid for the yard experience so she could run around and not be stuck in a cage all day... They left my dog in a kennel for 7 days because she acted aggressive they said, yet refused to call the emergency number I left for her to be picked up by family.”

Potential traumatic incident - dog showing fear behavior after stay

“I took my four year old hound and he's not the same anymore after returning from Hardy's care. It's like my dog fears contact now and doesn't want to be around any other person or animals.”

Grooming services incomplete or unsatisfactory(4 mentions)

“I paid $120 for a 'full groom' and got less that 50% of that value... the sanitary trim wasn't done and the deshedd also apparently wasn't done either.”

Unexpected charges or billing issues(2 mentions)

“Additional charges that were previously undisclosed and they hold your dog until you pay them. They didn't finish the services agreed upon, then doubled the charge at pickup.”

Poor staff attitude during owner absence

“the impression we got from the people overlooking was 'just a job' not personal affection toward one's pet.”