Onion Creek Kennels

Owner dismissive of customer concerns and unprofessional behavior

“I told him about the trouble I had on the website as well as staying ON HOLD for an hour... He was dismissive of my concerns entirely and even told me that, 'If I am not a customer of Onion Creek Kennel, that he no longer needs to speak with me.'”

Dog health issues during boarding not communicated to owners

“Our smallest dog would not eat for the first two days. No one contacted us or sought our advice... He has been having severe diarrhea, is dehydrated, and we're in for a very costly vet visit now. They did not even tell us about this when we picked them up.”

Dog returned severely underweight and voice lost from excessive barking

“I picked him up and he was super skinny and literally had no voice (almost two months later and it's not fully back yet). They told me his 'leash and collar made his voice hoarse'. I wish they told me he wasn't doing good bc my parents would've picked him up immediately.”

Owner terminated young employees without communication

“The owner refuses to answer or return calls even just explain 'why' they got terminated. Is this how we want young adults to enter the workforce?”

No in-person facility tours allowed(2 mentions)

“They do not let you see where the dog will be staying or groomed in person. I wouldn't trust them… Editing to add that this is the only facility in 17 years that has not allowed a tour of where the pups would be.”

Unexpected pricing/grooming costs(2 mentions)

“Last time I brought my dog here it cost $42.87 including tax. This time it was $70.36. Price should be discussed beforehand.”

Late afternoon grooming keeps dogs waiting all day

“I hate that they require you to drop off the dog and keep her in a crate while not even beginning to groom until late afternoon.”

Late pickup charged extra night despite extenuating circumstances

“We arrived 45 minutes after 1pm to get our dogs and got charged another night stay. No remorse or care from the staff.”