Big Times Kennel

Dog returned with lip sore/abrasion not noted at drop-off

“I wasn't informed about the sore he ended up with on his lip that I didn't notice till he got in the car either and that was not there when he went either he was in tip top shape when I took him.”

Dogs returned smelling of urine and feces, required house retraining

“Dogs came back smelling of urine and feces and dogs had to be house trained.”

Dog traumatized from lack of human contact during week-long stay

“He had no human contact for a week, they were afraid of him... he was traumatized when we picked him up, it was awful.”

Dog returned with strong odor/hygiene issues(2 mentions)

“Getting him back as soon as I got him he smelled horrific and once I got home I had to bath him. My car and my father in laws car smelled for a week after I got him back.”

Lack of personalized attention to dogs

“They didn't even say 'hi' to my dog, they pulled his collar off, slipped their leash on him, and pretty much dragged him back to his kennel... they threw it on the ground, he had no human contact for a week”