BnB Pet Retreat
210211 E SR 397, Kennewick, WA 99337
Amenities & Policies
Dog-to-staff ratio: Our oldest senior lady staying in the office so we can monitor her.
Policies & Details
Hours & Billing
Care & Play
Extras
What Reviews Say
24 reviews analyzedBnB Pet Retreat receives overwhelmingly positive feedback for caring staff, dogs appearing happy, repeat use, and a clean, well-maintained facility. The main concerns are communication and update delays, one reported unexplained dog injury, and dissatisfaction with a bath result. The facility generally responds warmly and professionally, though one response addresses a serious complaint without fully resolving the customer's concerns.
People love
Staff shoutouts
Worth noting
Reported injury discovered at pickup, with no convincing explanation or incident notification according to the reviewer
“I picked up my dog an I noticed not 1 but 2 wounds on her lip”
Reported lack of updates and communication
“They don’t even give u updates , very unorganized , no communication with the pet owner”
Reported inadequate bath/cleaning service
“my dog didn't even smell clean and her neck was still dirty”
communication and updates
“They don’t even give u updates , very unorganized , no communication with the pet owner”
unexplained injury
“I picked up my dog an I noticed not 1 but 2 wounds on her lip”
bath and cleaning result
“I requested a bath an my dog didn't even smell clean and her neck was still dirty”
hours and access
“Only drawback is that they're closed from 10am - 3pm, so plan accordingly!”
Top Rated
4.8 stars from 105+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 105 reviews.
At a Glance
Dog-to-staff ratio
Our oldest senior lady staying in the office so we can monitor her.
Pricing
Boarding
$35–$55/night
Daycare
$30/day
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