Bone Jour Inc.
4922 Del Ray Ave, Bethesda, MD 20814
Overview
Bone Jour Inc. is a boutique pet care facility in Bethesda, MD serving the DC, Rockville, and Bethesda areas since 1986. They offer daycare with three size-based play groups (Little Biggies, Mighty Tinys, Furricanes), boarding with three daily walks, grooming, and dog parties. The facility requires temperament testing for daycare, vaccinations including Rabies, DHPP, and Bordetella, and spay/neuter for dogs over 7 months. Pricing is $55-60/night for boarding and $30-60/day for daycare with package discounts available.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella, All Puppy Core Vaccines
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
93 reviews analyzedBone Jour Inc. is a highly regarded dog grooming and daycare facility with an overwhelmingly positive reputation, earning approximately 80% five-star reviews. The facility excels in staff friendliness, dog happiness, cleanliness, and facility quality, with many customers praising the exceptional care and even staff going above and beyond (including taking dogs to vet appointments and overnight care). However, there are notable red flags around safety incidents during grooming (eye injuries, cut nails) and some recurring complaints about pricing inconsistency and communication issues. The owner (Becky) responds professionally to all reviews, including negative ones, maintaining a 100% response rate. The main drawbacks are difficulty booking appointments due to high demand and occasional grooming results that don't meet expectations.
People love
Staff shoutouts
Worth noting
Dog eye injury during grooming - owner accused of lying about when injury occurred
“My 9 year old poodle did well here until they became too busy... I wish them the best (Review 48)”
Dog injured during grooming (bloody eye) - no follow-up or vet bill reimbursement
“one eye was covered in blood (coagulated blood over the third eyelid)... they never did cover the vet bill (Review 62)”
Nails cut too short causing bleeding and pain
“they cut a couple of nails too short and you could tell she bled on them (Review 63)”
Dog shaved unexpectedly instead of breed-appropriate cut
“They will also accuse your dog of having matted fur and use that as an excuse to shave your dog instead of giving your dog a breed-appropriate cut (Review 9)”
Double-coated dog shaved against owner instructions
“Vanessa shaved my double-coated dog after being given specific instructions to only trim her feathers and do a sanitary trim (Review 34)”
Pricing inconsistency/overcharging(3 mentions)
“being quoted $85 for my first groom... and receiving a $145 bill at the end (Review 17)”
Difficulty getting appointments/availability(3 mentions)
“it is so amazingly difficult to get an appointment (Review 1)”
Phone communication issues(2 mentions)
“they don't often answer the phone, which can be really frustrating at times (Review 46)”
Grooming results not as expected(2 mentions)
“Nice place, pleasant staff, really bad cut! Very disappointing!! (Review 81)”
At a Glance
Min puppy age
7 months
Pricing
Boarding
$55–$60/night
Daycare
$30–$60/day
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