Bone Sweet Bone - Arts District

Dog attacked by another dog, staff accused the customer's dog of being aggressor until video evidence proved otherwise

“my dog was attacked here by another dog. They tried to make it seem like my dog started the fight, but after going through the security footage it was clear that he did not.”

Dog suffered hemorrhages in both eyes from being tethered too tight and choked

“I picked up my dog to find her with HEMORRHAGES IN BOTH EYES after grooming & daycare! The answer was NOTHING! It was caused by being tethered too tight and essentially CHOKING HER!!”

Dog suffered 7-inch gash injury while at facility

“My neighbor's ultra sweet greyhound suffered an injury here. It is a 7 inch gash on her dog's right side.”

Dog with severe injuries including blunt force trauma, possible choking/kicking

“He has a sub-mandibular cyst at the base of his tongue...all indicative of blunt force trauma, kick, or choking. His snout is swollen. The top of his skull is bruised.”

Dog left soaked in urine, neglected during boarding

“she was SOAKED in dog urine. She was soaked from head to toe, as if a dog marked on her and no one noticed, causing other dogs to pee all over her.”

Grooming quality issues - cuts too short, uneven, matting handled poorly(6 mentions)

“They texted me Kevin is matted and cut down little shorter and turned out they shaved Kevin.”

Nail cutting problems - cut too short, causing pain(3 mentions)

“They cut her nails way too short to the point the part of the nail that shouldn't have been cut is literally sticking out. She cried in pain with the slightest touch to her nails.”

Staff rudeness/attitude(4 mentions)

“The lady at the counter with really long hair is very rude in the way she explains stuff assuming that we all know what she does.”

Communication failures - no updates, not returning calls(2 mentions)

“We were told we'd get photos of our dog and had to call 3-4 times to get them.”

Ear infections after grooming(3 mentions)

“she got an ear infection afterwards which resulted in a massive vet bill.”