Wag Hotels - Hollywood
wag hotels960 Highland Ave, Los Angeles, CA 90038
Overview
Wag Hotels Hollywood is a luxury pet boarding and daycare facility offering private rooms, indoor/outdoor play areas, and 24/7/365 staff presence. The facility provides dog boarding, daycare, grooming spa services, enrichment activities, and themed events, with photo updates sent to owners via their app. They offer an Ultra Suites option with in-suite cameras and a promotional offer of 50% off the second night for new boarding clients.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
514 reviews analyzedWag Hotels Hollywood receives overwhelmingly positive reviews with a 5-star average across the vast majority of 514 reviews. The facility excels in staff friendliness, communication (daily photo updates, webcam access), cleanliness, and dog happiness - with many dogs showing genuine excitement at drop-off. The 24/7 availability and flexible scheduling are major advantages. However, a notable minority of reviews (approximately 8-10%) raise serious concerns including dogs returning sick or injured, camera/technology issues, and occasional communication gaps. These negative experiences, while representing a small percentage, include some high-severity incidents (dog fights, serious illness) that potential customers should weigh against the predominantly positive feedback. The business demonstrates excellent owner engagement, responding to nearly all reviews with professional, warm responses.
People love
Staff shoutouts
Worth noting
Dog attacked by other dogs during stay
“They leave over a hundred dogs with one person watching over them, my dog was there for a week and was attacked twice”
Dog returned sick (kennel cough, flu, pneumonia)
“My dog is fully vaccinated, and I know with boarding there are always risks, but usually if a facilities standards are up to par and they are monitoring the dogs properly, these things don't happen often. When we got to the vet, the vet said he was SEVERELY dehydrated”
Dog returned with injuries (bites, cuts, marks)
“Our healthy well socialized puppy came back with... A large bite mark on either side of his neck”
Medication errors and feeding mistakes
“It stated in the report card that my pet received medication and he was not supposed to receive any medication”
Camera/technology issues preventing pet monitoring
Camera/technology issues(8 mentions)
“The camera was not working, they never knew about it and it would worried me because how long it would've taken for them to even notice that our fur baby wasn't being supervised”
Dog coming back sick or with injuries(12 mentions)
“My dog became seriously ill after this latest visit. He had come back with a hoarse voice on other visits, then a stuffy nose after the second to last visit. This time... he was very hoarse and then had severe diarrhea”
Pricing concerns(6 mentions)
“It is a little pricey, and I wish they were closer to me and my work, but for the flexibility and peace of mind this place gives me, it's totally worth it”
Communication gaps(5 mentions)
“We did not receive a call or text about this. I only knew because I checked on him via the camera”
Top Rated
4.5 stars from 518+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 518 reviews.
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