Los Angeles facilities
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Puparazzi

1933 Pontius Ave, Los Angeles, CA 90025

4.8
260 Google reviews
Cage-freeLive webcamStaff overnightOutdoor yardAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Puparazzi is a luxury boutique dog resort and spa in West Los Angeles serving the surrounding areas since 2018. They offer cage-free boarding, daycare, grooming, and training with 24-hour staff, live webcams, and various suite options. The facility requires a temperament test and vaccinations (Rabies, DHPP, Bordatella), with spay/neuter required for dogs over 6 months.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Distemper/Parvo (DHPP), Bordatella, Leptospirosis (recommended), Canine Influenza (recommended)

Policies & Details

Hours & Billing

Drop-off hours:7am-4pm

Care & Play

Group play
Solo play
Daily updates โ€” Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount โ€” 10% off second dog
Senior dog accommodations
Owner operated

What Reviews Say

246 reviews analyzed

Puparazzi enjoys overwhelmingly positive reviews (92% 5-star) with pet parents praising the live webcams, daily report cards, friendly staff, and clean facility. However, there are serious red flags including multiple accounts of starvation/neglect, a physical abuse incident, disease outbreak cover-up allegations, and giardia contamination. The majority of customers are repeat visitors who appreciate the transparency and communication, but the safety-related complaints represent significant concerns that potential customers should carefully consider.

Dog happiness
4.5
Staff
4.5
Communication
4.5
Cleanliness
4.0
Facility
4.0
Drop-off / pickup
4.0
Value
3.5
Safety
2.5

People love

Live webcam access for pet parents(45)Daily report cards with photos(40)Friendly, caring staff(55)Clean facility(25)Dog happiness/excited to return(35)Great grooming services(15)

Staff shoutouts

Alina(2 mentions)Amber(5 mentions)Wendy(4 mentions)Taylor(3 mentions)Angel(2 mentions)TravellNoahMarcoSamanthaCristalBailey(2 mentions)

Worth noting

Starvation/feeding neglect - dog not fed for extended periods

โ€œThis place starved our dog twice and lied to cover it up... she was returned to us with almost all of her food untouched... the manager later confirmed on camera that she had not been fed at all.โ€

Physical abuse of dog by employee

โ€œMy dogs were physically attacked by one of their employees... she uses all her force to pin down a scared 30-pound dog.โ€

Disease outbreak cover-up (respiratory illness)

โ€œPuparazzi continued to lie and send out emails... that there were no known cases of the respiratory disease... Many dogs in LA have died from this disease.โ€

Giardia contamination

โ€œGIARDIA FACTORY HERE. My dog caught giardia TWICE... They don't require giardia tests. They literally just care about profits.โ€

Severe neglect resulting in emaciation

โ€œHe was skin and bones, ribs and spine jutting out... Our vet immediately diagnosed him as emaciated with a body condition score of 2/9, dehydrated, and likely neglected for an extended period.โ€

Inadequate potty breaks / neglect during daycare(2 mentions)

โ€œThey didn't seem to care... One of the staff told me that they didn't have time to let dogs go potty outdoor... how could you only give dogs one potty break throughout the day?โ€

Poor communication about health issues(2 mentions)

โ€œI received a call... that there was some blood found in his vomit... I had to be the one to chase after them a little for updates when I was out of town.โ€

Staff rudeness/condescension(2 mentions)

โ€œThe staff has been completely condescending and rude on MULTIPLE occasions.โ€

Insufficient feeding during long stays(2 mentions)

โ€œThey only fed her half a greenie over a ten hour day.โ€

Owner replies to 100% of reviewsAvg response: 1dprofessional tone85 repeat customers

Top Rated

4.8 stars from 260+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 260 reviews.

At a Glance

Google rating
4.8/ 5
Review score
3.9/ 5
Amenities11 of 14
Reviews260
Repeat customersNumber of reviews that mention returning or being a regular customer.85

Pricing

Daycare

$35โ€“$55/day

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