Bone Sweet Bone - Woodland Hills

Physical injuries during grooming (eye cuts)

“they cut his eye which caused him to bleed so much he had blood around his eyes when I picked him up”

Unreported injuries during boarding

“get home and see a HUGE fresh open wound. They never reported this or took him to vet as promised.”

Severe medical trauma

“My pet suffered blunt force trauma or strangulation on his first visit... Vet diagnosed the injury as a RANULA.”

Lack of transparency/Tours(2 mentions)

“they wouldn’t let me go see the space where the dogs are... only showed me the interior through a camera on the phone.”

Billing/Pricing discrepancies(3 mentions)

“failed to tell me that the $325 was for daycare 10 days NOT boarding. So ended up paying double.”

Poor management response to incidents(4 mentions)

“They promised to have the owner call me back and now no one will respond!”