The Pampered Pet Hotel & Grooming Spa
20920 Victory Blvd, Woodland Hills, CA 91367
Overview
The Pampered Pet Hotel & Grooming Spa is a 13+ year old dog boarding, daycare, and grooming facility in Woodland Hills, CA offering three boarding suite options (Junior, Private, Presidential), doggie day camp, live webcam access, and full-service grooming. They require temperament testing, current vaccinations including Bordetella, and spay/neuter for dogs over 6 months, with social dogs receiving free day camp during boarding.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Extras
What Reviews Say
112 reviews analyzedThe facility is highly regarded for its grooming services, particularly praising a staff member named Theresa, and its clean, high-tech environment featuring webcams. While most customers report happy, well-cared-for pets, there are serious isolated reports of grooming-related injuries and a strict breed restriction policy against Pitbulls. Overall sentiment is very positive for long-term daycare and grooming, though some recent friction regarding management's phone etiquette and responsiveness exists.
People love
Staff shoutouts
Worth noting
Severe grooming injury and medical distress
“Her LARYNX had collapsed from the collar they used to hold her for the trim... her ear had been badly cut.”
Breed discrimination policy
“they don't allow pitbull, or any dog that even remotely looks like a pitbull.”
Health/Illness (Kennel Cough)
“my dog got kennel cough from here.”
Communication/Phone responsiveness(3 mentions)
“THEY DO A TERRIBLE JOB OF RETURNING PHONE CALLS, and rarely answer the phone in the first place.”
New Management/Owner Attitude(2 mentions)
“I was told it was the new owner and that he was not a pleasant man.”
Top Rated
4.5 stars from 113+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 113 reviews.
At a Glance
Pricing
Boarding
$95–$350/night
Daycare
$32–$42/day
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