Bone Voyage Pet Resort

Dog became ill/bit at facility with no notification until pickup; no warning about contagious illness present

“my dog has gotten ill while at Bone Voyage or has gotten bit and required vet attention. In both cases, there was no contact from Bone Voyage until I picked my dog up. Also, Bone Voyage never sent any notification, or posted a notification, regarding a contagious illness being present at their facility.”

Pool cleanliness issues - green algae visible

“The amount of green algae in the pool was so overwhelming, you couldn't even see through the water.”

Dog developed behavioral changes/anxiety after boarding

“My dog is now terrified of people and places since boarding here. She used to be super outgoing but now will tremble when we go out in public.”

Dogs developed upper respiratory infections after stay

“3 days after I picked my girls up both of them developed upper respiratory infections.”

Pricing policy - overnight charge if not picked up by morning(2 mentions)

“If you don't pick your dog up in the morning after a nights stay and you wait until the afternoon they automatically charge for another nights stay. They get paid for a service they do not provide.”

Difficulty reaching by phone(5 mentions)

“They can be a little hard to get on the phone, so it is much easier to email, use their online portal, or go in person.”

Need to remind for photo updates(2 mentions)

“The only issue we had was that I had to remind the staff to send us pictures.”

Grooming dissatisfaction(2 mentions)

“I took her in for an overall trim and she was given back to us shaved. Clearly clippers had been taken to her whole body and her feathered coat is ruined.”