Carolina Ranch Animal Hospital & Resort

Dog injured during daycare/boarding - injuries including bite wounds, abrasions requiring surgery, toe amputation

“She ended up needing three surgeries to wash out the infection, a toe amputation, and bandage changes every couple of days for a couple months to fix what happened. This place essentially disfigured my dog.”

Pets contracting kennel cough/illness while boarding

“One came home on medication for kennel cough.”

Fleas contracted during boarding stay

“I noticed he had fleas, not a ton but enough to warrant going out and getting flea treatment.”

Misdiagnosis or delayed diagnosis concerns

“Thanks to their misdiagnosis and concern to make sure I paid the bill my dog died on the way to the emergency hospital.”

Lack of transparency about incidents - owners not notified of injuries

“They didn't even tell me if something happened or not.”

High pricing / hidden fees / nickel and diming(12 mentions)

“They do not offer live video monitoring. For you to check in while you are away. PLEASE OFFER THIS IN THE FUTURE!!”

Front desk staff attitude - cold, unwelcoming, rude(5 mentions)

“A woman with short purple hair who has consistently been curt and unwelcoming since my very first interaction with her.”

Boarding not as described - limited interaction/playtime(6 mentions)

“Our poor dog sat in a cage 22 hours a day for 4 days and only received daycare for 1 of the 5 days.”

Communication issues - not notified of problems, no updates(4 mentions)

“We were not contacted by the staff.”