Branch's Veterinary Clinic

Alleged animal abuse by employee (nails cut too short, nose bled, hit dog)

“Nails cut off to the pad of the feet and nose was busted by the anger this man had bc she wouldn't sit still and let him continue to trim her nails bc it hurt. Cut her nails off completely on several. And hit her in the head so hard that it caused her nose to bleed for hours.”

Pet death after treatment - alleged misdiagnosis

“My 12 weeks old puppy... they told us that he had hook worms... ace is no longer with us he passed away not even 2 hours after leaving the vet”

Pet died after spay/neuter surgery

“Took 2 cats to get spayed. One was groggy and still asleep when we picked them up. She never picked her head up since we picked her up... Within 2 days she was dead.”

Excessive force with muzzle

“A male vet tech muzzled my dog to the point she was unable to breath. It was cinched so tightly it was digging into her skin.”

Heartworm treatment resulted in pet death

“They treated him and when I picked him up he was so weak... 12 days later he died right in front of me... the fast kill medicine had killed my dog”

Payment policies - refusing payment plans or turning away pets without immediate payment(5 mentions)

“I was told I can apply for care credit and one other resource... they would not allow me to make payments until then and turned me away at the door”

Pricing concerns - perceived as expensive or price increases(6 mentions)

“Good accurate care for a PREMIUM price. Instead of going to a generic when asked about the cost they ONLY offered the name brand medication.”

Difficulty getting appointments or being turned away(4 mentions)

“So disappointed they turned us away this morning, if they truly cared about the animals, an appointment wouldn't be needed since they have 0 customers here.”