Brandon Puppy Palace

Dog injured on facility fencing requiring vet care - owner initially accepted blame then refused to pay vet bills

“My dog's leg was ripped open on the fencing at Brandon Puppy Palace, and while they initially accepted blame and offered to pay for the vet bills, now they are refusing any help at all.”

Dog bitten by another dog during daycare - owners not notified until pickup, wound became infected

“We boarded our dog at Brandon Puppy Palace over the weekend. Upon picking him up, I was told an incident between my dog and another dog had occurred at daycare... both the right side and bottom of my dog's neck were swollen and wet with what I later learned was infection.”

Dog escaped during pickup and ran into road

“The employee was so concerned about getting the leash back and not the safety of my dog, myself or the other staff... Petra runs around the road while I'm screaming to stop traffic.”

Dogs left 12-14 hours overnight without potty breaks

“Our dogs were left locked in their room for 12-14 hours overnight on at least three nights, and were not fed dinner on Friday, going more than 24 hours without food.”

Dog sustained injuries (cuts on paws, gashes) while boarding - not communicated to owners

“On my dogs back paws they have cuts that were bleeding that the staff did not warn me about.”

Dog contracted kennel cough/illness at facility

“After about a month of her attendance here, she visited one date and days later developed kennel cough.”

Breed discrimination (pit bulls not accepted)(18 mentions)

“They don't accept pit bulls. Didn't even want to do a temperament test just said no to him because of his breed.”

Communication failures - owners not notified of issues(12 mentions)

“No one informed us that our dogs would be removed early due to the next dog arriving before our pickup time.”

Dogs left too long without potty breaks (12+ hours)(8 mentions)

“I watched for many hours on the web cam and through the entire night my pups were never looked on.”

Feeding issues - meals not given properly(6 mentions)

“My dog was returned with 1 meal left over so was not fed 1 of his meals.”

Owner Jennifer's customer service/attitude(15 mentions)

“The owner is the most unprofessional person I have ever encountered. She is highly defensive and rudely interrupts you when presented with truth.”

Hidden fees/pricing changes(5 mentions)

“That would have been fine but she did not inform us of the changes. There is no communication, and won't even honor the days that I had.”