Brentwood Pet Resort

Last-minute cancellation of holiday reservation

“They canceled my reservation 3 days before Thanksgiving. I had to cancel all my travel plans.”

Unresponsive communication and potential hygiene neglect

“Our dogs both smelled like pee when we picked them up... tried at 5:00pm and the phone rang, and rang and rang.”

A la carte pricing for basic care

“I do not understand the extra $$$ to have them walk your dog, give them a treat or even pet them for god's sake.”

Inconvenient hours/Limited staffing

“How are you closed on a Wednesday and Saturday and short hours on a Sunday???”

Unresponsive to inquiries

“Both times leaving messages with all the required information per their recording and never got a call back.”