Pet Village of Brentwood

Unreported physical injury requiring emergency vet care

“He was diagnosed with trauma to his eye... resulting in needless pain and suffering... the business refused to accept any responsibility.”

Poor sanitation/Hygiene (Pets returned soaked in urine/water)

“Both dogs smelled strongly of urine and were soaking wet—so much so that our car’s front seat was wet.”

Feeding instructions not followed/Weight loss

“Our pup was 5 lbs lighter than he was when we dropped him off... the fact that he lost that much weight in one week tells me that their comment about him 'eating well' was not true.”

Lost or missing reservations

“I called and booked a reservation for my 3 dogs... told that they had no record of my reservation and they had no availability.”

Lack of photo updates/Social media promises

“I looked on their social media every day of our vacation yet not ONE picture was posted on any of them.”

Kennel environment/Noise

“The sound in there is deafening with all the dogs being stuck inside... metal kennels with concrete flooring.”