Brooksville Acres Pet Resort & SPA

Severe medical neglect/dehydration

“Upon examination we learned she had lost over a pound of weight... and was critically dehydrated. The E-vet kept her overnight so she could be intravenously hydrated.”

Physical injury/Unexplained facial trauma

“My dog’s face is all messed up after staying here for 6 days. Staff would not even look at her after I asked them about it.”

Staff rudeness/Aggressive greetings(7 mentions)

“One of the employees came out the door yelling at us from the driveway... She continued to berate us.”

Strict/Inflexible drop-off and tour policies(5 mentions)

“I was told very abruptly that they were too busy that day... very rudely said they normally do that only by appointment.”

Poor grooming quality(3 mentions)

“Groomer fell to clean his ears of hair and had done a half fast job on removing the hair on the pads of his feet.”