Brookwood Pet Resort

Dog escaped and was hit by car on I-93

“He got out and they claimed he dug under the fence... He was hit on I-93 a month later.”

Dog died after grooming with no explanation or apology

“I brought my dog to be groomed. A day-and-a-half later he died. They had no explanation other than maybe it was stress.”

Severe medical neglect - infected abscess, feces-covered

“She was in an E-collar, bloomers covered in feces, and her right front leg had a severely infected abscess that had burst.”

Medication errors causing seizures

“He will have seizures if not given his meds... He had seizures off and on for the next 2 weeks.”

Foreign object ingestion (Serresto collar) not disclosed until pickup

“After he ingested part of this collar I was not informed until pick up time.”

Kennel cough outbreak not communicated to owners

“My dog came back with kennel cough... No email no phone call nothing to let us know about these cases.”

Lack of communication about pet condition(5 mentions)

“We never received a photo or update on our Pups stay.”

Dogs coming home dirty/needing immediate bath(3 mentions)

“He came home with a scuffed up top of his nose and was filthy (should not have needed a bath immediately returning home).”

Dogs stressed/anxious after stays(3 mentions)

“He appeared extremely anxious—panting with his tail tucked—and it was immediately clear he hadn't been let out in quite some time.”

Pricing discrepancies(2 mentions)

“The owner, Mike, got on the line and immediately told me that the price was 'way off' and that they wouldn't be honoring what the associate had quoted me.”