Quinebaug Kennels: QK Dogs

Kennel cough outbreak with alleged misrepresentation to customers

“We were told it was resolved... One week later, we were notified via email that our dog had contracted kennel cough... Jennifer was in an absolute rage screaming at the top of her lungs, swearing”

Dog contracted Giardia parasite while boarding

“My dog was boarded for 2 nights while we were moving and approximately 5 days later started with loose/watery diarrhea and was so sick. He was diagnosed with a parasite called Giardia”

Dog returned with unexplained injuries (red marks on paws, black eye)

“I found red marks on front right paw and left back paw... they could have cleaned his paw but instead I had to ask them for a napkin”

Owner screamed at customers professionally

“She was in an absolute rage screaming at the top of her lungs, swearing, and telling us we had to pick up our dog within 45 minutes”

Poor communication/lack of follow-up(4 mentions)

“We were told we would be receiving periodic updates and pictures and we only received one update and that was after we called and requested it”

Unreturned phone calls/difficulty reaching staff(3 mentions)

“Left five messages…. No call”

Policy issues (age restrictions, vaccination requirements)(2 mentions)

“This kennel would not even consider my dog because of her age. She is an older dog”