Camino Verde Pet Resort - Dog and Cat Boarding in Valencia Tucson

Reported dehydration and urine-soaked belongings during a boarding stay

“my pets where dehydrated and pet beds and toys soaked in urine”

Reported ticks after boarding

“there were ticks on my dog”

Missed calls and delayed communication

“Did not answer my calls several times in the span of two days”

Grooming appointment ended without service amid disagreement about the dog's behavior

“my dogs behavior was aggressive and no work was going to be able to be done”

Reported rude interaction and denied tour

“The lady behind the counter was very rude when I was asking questions about the place and denined a tour.”

Reported unexpected price increase versus emailed quote

“when I picked up my pets it is now 370$ due to management change”

Pricing or billing concerns(3 mentions)

“Because they charged me too much for 2 days”

Communication and responsiveness(2 mentions)

“Did not answer my calls several times in the span of two days”

Parasites or outdoor pest concerns(2 mentions)

“their customer service isn't worth the ticks on the dog”

Requested grooming service not completed(2 mentions)

“the lady working that day said they didn't have the time”

Staff or customer-service concerns(2 mentions)

“The lady behind the counter was very rude when I was asking questions about the place”