Camp Bow Wow Loveland

Dog not let out to play / kept in kennel despite daycare booking

“Sorry to say I won't be taking my dog back there, she wasn't out there playing for doggy day camp , they kept her in the kennel, and they had many excuses but it happened 3 times too many. If I hadn't caught them by the camera nothing would have been said..poor management!!!!”

Dog became ill (kennel cough / upper respiratory) after visit

“When I left that day my dog came down with Kennal cough. Got her on antibiotics and waited 1 day shy of 2 weeks to return.”

Dog suffered illness / distress attributed to feeding mistake, owner unaccountable

“Loveland’s Camp Bow Wow was a MAJOR disappointment to us. We had used their boarding service before, but we were not prepared for how ill our dog became under their “supervision”. Mistakes happen and we believe they made a mistake in their feeding care of our dog.”

Dog jumped fence / was asked to be picked up immediately, refused to show video

“Tara tells me, he jumped the fence. I ask, can you put him in the kennel? …no, we are asking that you come & get him ASAP. … We asked to see videos & we were denied.”

Dog failed interview due to perceived aggression but reviewer felt it was unfair / poor handling

“We dropped our puppy off this morning for an interview. … the receptionist would kick other dogs to create space between them … She sent our puppy out saying she didn't pass the interview because she was growling at other dogs and was aggressive. She's 10 lbs and 10 months.”

Large playgroups with only one staff member, safety concerns

“The playgroups seem very large to only have one staff member member monitoring them. They should pay more so people want to work here. I worry it's only a matter of time until a serious accident occurs”

Grooming quality complaints: choppy cut, rushed service, dog still wet, full price for partial service

“Dog grooming was lacking, took our dog to get a trim, they didn’t trim our dogs sides or tail and all the cuts are very choppy, was not worth the money it costs.”

Dog shaved without owner consent due to matting

“My wife picked up Zachery today from a grooming and came home in tears. Zachry went in as a golden doodle and came home as a French poodle! Who ever groomed him didn’t take the time to brush and trim. The groomer decided to take the easy way out and just shave him!”

Tip culture / staff unhappiness perceived

“The place is amazing, but the tip culture is getting out of hand. The staff are clearly not happy to be there, and I wouldn't be either if my boss was trying to pawn a liveable wage off on the customers”

Breed discrimination / unfair interview assessment

“Breed discrimination is rather obvious. They declined one of our dogs which has never happened, but seems to be for the best.”

Space is small / crowded compared to other locations(4 mentions)

“The first is that the space is much much much smaller than the Fort Collins location. There are a lot of dogs in each space, with not a ton of room to run around.”

Grooming quality issues (choppy cuts, rushed service, dog still wet)(3 mentions)

“Dog grooming was lacking, took our dog to get a trim, they didn’t trim our dogs sides or tail and all the cuts are very choppy, was not worth the money it costs.”

Dog became ill (kennel cough / giardia) after visit(3 mentions)

“When I left that day my dog came down with Kennal cough. Got her on antibiotics and waited 1 day shy of 2 weeks to return.”

Interview process / assessment perceived as unfair or poorly handled(3 mentions)

“We dropped our puppy off this morning for an interview. … She sent our puppy out saying she didn't pass the interview because she was growling at other dogs and was aggressive.”

Communication / transparency issues (e.g., free first day policy not clear, billing issues)(2 mentions)

“The second reason for the 3/5 is the "free first day" advertising. … it is not clear at all online that that is the policy.”

Staff attitude / perceived dislike from specific staff member(2 mentions)

“Tara did not seem thrilled with seeing us return. … Tara has her usual not happy to see us face”

Large playgroups with minimal staff supervision(2 mentions)

“The playgroups seem very large to only have one staff member member monitoring them.”