Happy Trails Pet Spa & Resort

Allegation of physical abuse

“what was not understandable was the staff beating my dog for having an accident!!”

Pet reportedly returned in distressed and unclean condition

“Her eyes were sunken in, and she had dried fecal matter on her butt and legs.”

Reported food-handling error involving a dog with allergies

“a FOREIGN food mixed into my dog’s food”

Alleged unsafe leash handling during drop-off

“the unfriendly girl that was going to take her to the back of the kennel started tugging on her leash.”

Advertised monitoring reportedly unavailable

“The webcams are always down”

Reportedly inaccurate communication about playtime

“I was lied to EVERY SINGLE TIME.”

Severely delayed or problematic drop-off experience

“WE ALMOST MISSED OUR FLIGHT!!”

Repeated communication concerns

“A lack of Communication has always been a problem with this place.”

Communication and transparency(3 mentions)

“A lack of Communication has always been a problem with this place.”

Dogs confined or receiving less activity than expected(3 mentions)

“I watched him sit in a kennel until 4pm.”

Cleanliness and pet condition at pickup(2 mentions)

“she had dried fecal matter on her butt and legs.”

Grooming availability and scheduling(2 mentions)

“he direly needed it.”

Illness after boarding(2 mentions)

“she now has kennel cough.”

Handling of intact or behaviorally challenging dogs(2 mentions)

“They were so worried about my 10 mo. old puppy "trying to make puppies" ... that they apparently stuck him in a crate the whole time he was there”