Camp Bow Wow South Windsor

Dog injured while at facility

“Don't not reccomend this place dog came back injured and a few other friends dogs came back hurt and smelled bad take caution!”

Staff handling dogs roughly

“Girl with blond hair literally yanked a bulldog by the collar across the floor 3 feet.”

Inadequate supervision/staffing ratios

“I think having one staff member for 25 dogs is just unrealistic if the goal is to provide efficient supervision”

Kennel cough/illness handling concerns

“I received a call from staff that one of my dogs had developed kennel cough & had to be picked immediately! No other options were offered, no accommodation.”

New ownership changes/vibe(3 mentions)

“New owners and there is a new vibe, that isn't fun, dog friendly or any of that.”

Staff turnover/long-term employees leaving(2 mentions)

“What happened to long-time employees? Why did they leave? Where are the owners?”

Phone communication issues(2 mentions)

“Staff will not pick up the phones or return calls when calling with issues or concerns.”

Interview process frustration(2 mentions)

“Staff is unprofessional and sees dog interview times as appointments with zero understanding of delays.”