Canine Design Salon, Spa and Resort

Staff turnover causing service inconsistency

“In the past 6 months they've had problems keeping groomers... Two groomers quit.”

Poor communication and lack of updates during boarding

“I received no messages, updates, or photos during her entire stay.”

Grooming quality issues with new/untrained staff

“The first job was half done and my dog didn't even look brushed.”

Appointment management failures

“They didn't know I had an appointment... they needed to reschedule my appointment.”

Staff turnover and new groomer quality issues(5 mentions)

“Ever since months ago losing key staff this place has unfortunately gone downhill quickly.”

Communication gaps(3 mentions)

“I didn't hear anything back until an hour before I picked her up... A simple update earlier in the week would have made a big difference.”

Difficulty reaching staff by phone(2 mentions)

“Booking had to be done online since I couldn't get in touch with anyone by phone.”