Shelby facilities
🐕

Cosmopawlitan Resort & Spa, LLC

Behind the White House, 1020 3 College Avenue, Shelby, NC 28152

4.9
54 Google reviews
Cage-freeOutdoor yardSmall dog areaAccepts puppiesGroomingOvernight potty breaks

Overview

Cosmopawlitan Resort & Spa is a family-owned dog boarding and daycare facility in Shelby, NC offering grooming services, dog daycare, and overnight boarding in small and large suites. The facility features cage-free environments, group play arranged by size and temperament, and requires dogs to be at least 10 weeks old with Rabies, DHPP, and Bordetella vaccinations. Note: The spa/grooming services are booked through 2026 and not currently accepting new clients.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies2+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:7:30am-8:30am
Pick-up hours:4:30pm-5:30pm
Checkout time:10am
Late pick-up fee:$15 per hour after 1 hour
Billing method:Per night

Cancellation & Deposits

Cancellation notice:3 days notice
Cancellation penalty:72 hours for boarding - full stay due; 24 hours for daycare - full day due

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food
Raw diet accommodated

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Senior dog accommodations
Owner operated

What Reviews Say

53 reviews analyzed

Cosmopawlitan Resort & Spa receives overwhelmingly positive feedback with 96% 5-star reviews. Customers consistently praise the staff's genuine love for dogs, the exceptionally clean and modern facility, and excellent communication including daily photo updates. Both the boarding/daycare and grooming services are highly recommended, with Kirstie and Charlie receiving numerous individual mentions. The only non-5-star review (3 stars) is disputed by the owner as belonging to a different business. This appears to be a top-tier facility with an extremely loyal customer base and 100% owner response rate.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
5.0
Communication
5.0
Value
5.0

People love

Staff genuinely loves dogs(20)Exceptional cleanliness(5)Daily photo updates & communication(6)High-quality grooming services(18)Dogs enjoy their visits(8)Modern, quality facility(5)Affordable pricing(3)

Staff shoutouts

Charlie(20 mentions)Kirstie(11 mentions)Kristie(3 mentions)
Owner replies to 100% of reviewsprofessional tone12 repeat customers

Top Rated

4.9 stars from 54+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 54 reviews.

At a Glance

Google rating
4.9/ 5
Review scoreInsufficient topic coverage
Amenities6 of 14
Reviews54
Repeat customersNumber of reviews that mention returning or being a regular customer.12

Min puppy age

2 months

Pricing

Boarding

$35–$50/night

Daycare

$25–$30/day

Contact

Visit Website+1 704-284-7239Get directions to Behind the White House, 1020 3 College Avenue, Shelby, NC 28152

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in Shelby

🐕

Canine Design Salon, Spa and Resort

Shelby, NC

4.5· 116 reviews
Staff overnightOutdoor yardAccepts puppiesMedication adminGrooming+3 more

From $18/night

View Details
🐕

Drax's Dog Camp

Shelby, NC

5.0· 13 reviews
Outdoor yardPool / water play

Contact for pricing

View Details
🐕

Michelle, The Critter Sitter

Shelby, NC

4.5· 0 reviews
Accepts puppiesMedication admin

From $25/day

View Details